About the role
Our support team is the human face of HeroApply. When a user reaches out, they meet someone knowledgeable, calm and genuinely on their side — and they leave with the problem solved.
You will join a global support organisation, resolve cases end to end, and help shape the help content and processes that make every user’s experience better.
What you will do
- Provide thoughtful, timely support across email and chat.
- Resolve user issues end to end and follow through on every case.
- Contribute to help-centre content and self-service resources.
- Identify trends and share clear insight with product and engineering.
- Uphold a high standard of empathy, clarity and professionalism.
What you bring
- Experience in customer support for a software product.
- Outstanding written communication and a warm, professional tone.
- Strong problem-solving skills and attention to detail.
- Comfort learning a modern product and its tools quickly.
- Genuine empathy for people navigating a job search.
Nice to have
- Experience with a modern support platform.
- Help-centre or knowledge-base writing.
- Multilingual ability.