1.A tool goes down mid-shift with an alarm you've never seen. Walk me through what you do.
Why they ask
This is the core of the job. They want a repeatable method, not a lucky guess.
How to answer
- Make it safe first: confirm the tool's state, protect any product inside, and lock out before touching hardware
- Read the alarm history and sensor logs to see what changed right before the fault
- Check the OEM manual or troubleshooting tree, then work from the simplest likely cause to the hardest
- Escalate to the lead or the tool maker's support line once you've ruled out what you can, with notes on what you checked
- Log the fix and root cause in the CMMS so the next tech doesn't start from zero

