1.A sales rep needs a customer contract signed by Friday, and the customer refuses to cap their liability. What do you do?
Why they ask
This is the most common in-house fight there is. They want to see whether you can protect the company without becoming the reason the deal slips.
How to answer
- Ask how big the deal is and what the realistic exposure looks like before reacting to the clause itself
- Offer fallback positions in order, such as a higher cap, a super-cap for data breaches, or carve-outs limited to specific harms
- Explain how you'd put the remaining risk in a short note so the business owner signs off on it, not just legal
- Mention checking whether insurance already covers the gap

