1.A shipper tells you the load has to leave in an hour, but your sample shows live insects. What do you do?
Why they ask
This is the core of the job. They want to see that a deadline and an angry person won't move you off the procedure, and that you can say no without making it worse.
How to answer
- Say you'd confirm the finding first, with a second look or a sample sent for identification if the program calls for it
- Explain you'd issue the hold or treatment order the rules require and document it with photos and the sample label
- Describe telling the shipper calmly what was found, what happens next and who they can contact
- Mention looping in your supervisor early so there are no surprises when the shipper calls them

