You're the person who makes someone else's life run on time. A personal assistant handles the calendar, the travel, the house, the errands and the small favors nobody else wants to own. This page walks through a real day for a private assistant working for one busy principal, then covers who fits the job and how people get their first one.
A personal assistant usually works for one person, often called the principal. That might be a founder, a surgeon, a family with a big house, or an executive who wants their personal life kept apart from the office. The line between work and home is blurry on purpose. In a single afternoon you might rebook a flight, chase a plumber, renew a passport and wrap a birthday gift for someone's mother-in-law.
That's the difference from an executive assistant, who mostly guards a business calendar and supports meetings. You'll touch the business side too, but the personal side is where you earn trust. The principal hands you their credit card, their door codes and their kids' school pickup list. Discretion isn't a soft skill here. It's the job.
You open Gmail or Outlook and sort what came in overnight: a school newsletter, two invoices, a note from the accountant, a dinner invite that needs a yes or no. You flag the few things your principal has to decide and quietly handle the rest. Then you check the shared Google Calendar against what they told you yesterday, because plans change by text and nobody updates the calendar but you.
A short call or a list sent over WhatsApp. You run through today's schedule, confirm the car for the airport tomorrow and ask about the dinner invite. Good assistants arrive with a recommendation, not a question. You say, "I'd decline, it clashes with the school play," and they reply with a thumbs up.
You meet the pool contractor at the house, sign for a delivery and drop a suit at the tailor on the way back. In between you're on the phone with the airline about a seat change. A lot of the job happens in the car or in a waiting room, so your phone is your office. You log every receipt in a shared spreadsheet or Expensify before it gets lost.
The nanny calls in sick, and there's a board dinner tonight. You now have to find cover from the agency, move the kids' tennis lesson and rearrange your own evening in case the backup falls through. This happens more weeks than it doesn't. Staying calm in theory won't help. What helps is having the agency's number saved, knowing which parent at school owes a favor and deciding fast.
You send a short end-of-day note: what got done, what's still open, what needs a decision. You pack the travel folder with boarding passes, the hotel confirmation and the restaurant booking for the following evening. Your phone stays on after you leave. Most personal assistants accept that the job has a long tail into evenings and weekends, and the good ones set clear rules about what counts as urgent.
The workload is manageable. The lack of edges is what gets you. When your boss's life is your job, a late text about dry cleaning can land at any hour, and saying no feels risky. People who last in this role set boundaries early, in writing if they can, and agree on what "urgent" means.
The other strain is the relationship itself. You're close to someone without being their friend, and you'll see family arguments, money stress and bad moods up close. You need a thick skin and a short memory. If you take every sharp word personally, you won't last long in the seat.
This is the most common route. Receptionists, office coordinators and administrative assistants who already run calendars and book travel make the jump by taking on personal errands for a senior person, then applying for a dedicated role. Your résumé should lead with scheduling, travel and confidential work.
Hotel concierges, event planners, flight attendants and high-end retail staff already know how to anticipate needs and keep a demanding client happy. Principals like that background. Brush up on Google Workspace or Microsoft Outlook and show you can manage a budget and a calendar, not just a guest.
A lot of private household and family office roles are filled through staffing agencies that specialize in domestic and personal staff. They'll vet you, check references and often run a background check. It's slower than applying directly, but it opens doors to jobs that are never posted publicly.
Expect to use Google Workspace or Microsoft Outlook every day, plus a shared notes app like Notion or Apple Notes for gift ideas, clothing sizes, doctor names and Wi-Fi passwords. Travel runs through airline apps, OpenTable or Resy, and sometimes a travel agent. Money goes through a corporate card and an expense tool, or through QuickBooks when you're paying household staff and bills. You don't need to master all of them before you start. You do need to pick up a new one in an afternoon without asking for a tutorial.
6% of openings are fully remote.
$77,500 – $107,275
Typical range in the 4 of the newest 60 postings that list pay.
An executive assistant mostly supports someone's work life: meetings, board prep, business travel, gatekeeping. A personal assistant covers the life outside the office too, including the house, the family, errands and personal travel. Plenty of roles blend both, so read the posting closely and ask in the interview how the week splits.
Usually not. Principals care far more about references, discretion and proof that you can run a messy schedule without dropping things. A degree can help for roles inside a company or family office, but a strong reference from a past boss who trusted you with personal matters counts for more.
It can be. You get close exposure to how a busy, successful person makes decisions, and a good principal will introduce you to people. Assistants often move into executive assistant work, a chief of staff role, estate management or event planning. The catch is that some principals don't want you to leave, so you'll need to push for the next step yourself.
HeroApply applies to them for you, so you can keep doing the job you have.